Privacy Policy

Last Updated: [12/13/2025]

Craftquila Inc. (“Craftquila,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or make a purchase from www.craftquila.com (the “Site”).

1. Who We Are

Craftquila Inc.

State of Incorporation: Florida

Contact Email: support@craftquila.com

2. Age Restriction (21+ Only)

This Site is intended only for individuals who are 21 years of age or older.

• By accessing or using our Site, you confirm that you are at least 21 years old.
• We do not knowingly collect personal information from anyone under the age of 21.
• If we become aware that information has been collected from someone under 21, we will promptly delete it.

3. Information We Collect

a. Information You Provide

When you place an order or interact with us, we may collect:

• Full name
• Shipping address
• Billing address
• Email address
• Phone number (if provided)
• Order details

Craftquila does not store or process payment card information directly.

b. Payment Information

All payments are processed securely through Stripe.

We do not have access to your full payment details. Stripe handles payment data in accordance with its own privacy and security practices.

c. Automatically Collected Information

When you visit our Site, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages viewed
• Referring URLs

This data is used to improve site performance and user experience.

4. Tracking Technologies

We currently use Meta (Facebook) Pixel to understand how users interact with our Site and to measure performance.

In the future, we may use additional analytics or marketing tools consistent with standard e-commerce practices. Any such tools will be used in accordance with this Privacy Policy.

5. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Send order confirmations and shipping notifications
• Send post-purchase feedback emails
• Respond to customer support inquiries
• Improve our website and services
• Comply with legal and regulatory obligations

6. Email Communications

We may send transactional emails, including:

• Order confirmations
• Shipping notifications
• Post-purchase feedback requests (e.g., “How was your order?”)

We do not send marketing emails at this time.

7. Guest Checkout

Craftquila operates on a guest-only checkout basis.

We do not require customers to create accounts to place orders.

8. Sharing of Information

We do not sell your personal data.

We may share information only with trusted service providers, including:

• Payment processors (Stripe)
• Shipping carriers (e.g., FedEx)
• Email service providers for transactional messages

These providers may access information solely to perform services on our behalf and are required to protect your data.

9. Florida Privacy Rights

Florida residents have the right to:

• Request access to the personal information we have collected
• Request correction or deletion of their personal information
• Ask questions about how their data is used

To exercise these rights, contact us at support@craftquila.com.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy, contact us at: support@craftquila.com