Returns & Refunds Policy

We want you to be fully satisfied with your purchase. This Returns & Refunds Policy explains how we handle returns, exchanges, and refunds. By purchasing from our store, you agree to the terms outlined below.

1. Eligibility for Returns

Due to the personalized nature of our products, returns are generally not accepted unless the item arrives damaged, defective, or incorrect. To be eligible for a return:

• The item must be unused and in the same condition you received it.
• The request must be submitted within 7 days of delivery.
• Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

Custom and personalized products (including items with custom labels, engravings, or designs) cannot be returned unless they are defective or damaged upon arrival. Gift cards are also non-returnable.

3. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of receipt with photos of the issue. We will review your claim and may offer a replacement or refund depending on the circumstances.

4. Refunds

Once your return is approved and processed, we will notify you. Refunds will be issued to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with your order details.

6. How to Start a Return

To start a return, please contact our support team through our Contact Page with your order number, reason for return, and supporting photos (if applicable). We will provide instructions for the next steps.

7. Questions

If you have any questions regarding this Returns & Refunds Policy, please reach out to us via our Contact Page.