Shipping Info

Where We Ship

Craftquila currently ships within the United States only.

Due to state regulations, we do not ship to:

Alaska, Hawaii, Massachusetts, Michigan, Mississippi, South Carolina, Tennessee, or Utah.

Shipping Locations

Orders are fulfilled from our warehouses in California and Florida, depending on availability and destination.

Shipping Methods & Rates

We offer two shipping options via FedEx:

Standard Shipping

• $20 flat rate
• Ships within 5 business days
• Delivery typically occurs 1–4 business days after shipment, depending on location

Expedited Shipping

• $35 flat rate
• Typically ships within 24 hours
• Delivery typically occurs 1–4 business days after shipment, depending on location

Shipping timelines begin once your order has shipped, not at checkout.

Age Verification & Signature Requirement

Craftquila products are available only to customers 21 years of age or older.

• Adult signature (21+) is required upon delivery
• FedEx will request valid government-issued ID at the time of delivery
• Orders cannot be released without a successful age-verified signature

Order Tracking

Once your order ships, you will receive an email with your FedEx tracking number.

You can also track your order at any time by visiting our Track Your Order page and entering:

• Your order number, or
• Your tracking number

Missed Deliveries & Returned Packages

If no one is available to sign for the package:

• FedEx will attempt delivery up to 3 times
• After the third attempt, the package will be held at your local FedEx office
• You will have 7–14 days to pick it up before it is returned to us

If a package is returned to Craftquila due to failed delivery:

• Customers are responsible for reshipping costs
• Please contact customer support to arrange reshipment

Questions?

If you have any questions about shipping, delivery, or tracking, please contact our support team before placing your order.